1. Introduction and definitions
In these Rules “the Company” means Coach London Limited which provides the Club and its facilities for the benefit of the Members; “the Club” means “Coach London”; “Member” means a Club Member; “Rules” mean the terms and conditions of membership set out below. It is a condition of membership that Members agree to pay the fees referred to in Rule 2 and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be updated on the Club Rules on our website. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.
2. Membership and fees
Members must be at least 18 years of age. Membership payments are payable monthly in advance. Members may pay an annual 12 months membership with the full amount to be paid prior to membership start date. Monthly subscription runs from the 1st of each month.
Payment of monthly membership can only be made by Direct Debit from a UK bank account. Monthly instalments and additional monthly charges are debited between the 3rd – 6th (or next working day) of each calendar month. Members must keep the Club informed of their up to date contact details.
All communications shall be presumed to have been received within 5 days of the postmarked date, or ‘sent’ date if via email.
All membership fees are reviewed annually usually on the 1st January, Members will be notified of any changes by post or email giving one full calendar months’ notice. The Company reserves the right to refuse a membership application from any applicant for any reason. Membership is non-transferable and non-refundable, unless there is written agreement to the contrary.
If any monthly fees or charges incurred are not paid when they fall due, the company reserves the right to temporarily refuse the member access to the club until such time as full payment has been made.
If any monthly fees or charges incurred are not paid within 30 days after they are due, the club shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership shall be terminated and the club may pursue any rights it may have to recover the unpaid amount.
The Club reserves the right to refer any missed payments to a debt collection agency and will charge you a fee, in respect of failed subscription payments and/or collection letters sent to you in respect of unpaid amounts. Upon termination of membership, no refund of the admin fee, monthly fees or other fees shall be issued. To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed and the prevailing admin fee may be charged.
3. Membership cards
Will be issued to all Members on the provision of ID and must be used to activate the entrance gates adjacent to the Concierge reception to enter the Club. Cards are non-transferable and must not be lent to, or used by, another person other than the Member.
If any person other than the Member the card belongs to uses the card, that Member’s membership may be terminated and no refunds of the joining fee or subscription will be given. The Club reserves the right to charge a fee for replacement cards. The Company reserves the right to retain any membership card if there has been a defaulted payment by the Member concerned.
4. Guest entry
Members may bring guests to the Club on payment of the prevailing guest fee or through use of a valid, unexpired guest credit. Guest credits expire on the date stated or automatically 12 months after issue or on termination of membership. All guests must be accompanied by an existing member. All guests are required to register at the Concierge desk, showing valid ID – 1 guest visit constitutes 1 entry to the club. A guest may use the Club a maximum of 5 times in a consecutive 12 month period. After 5 such visits as a guest, they must become a Member in order to continue using the Club. Members may bring a maximum of 3 guests per visit, unless arrangements have been made in advance. All guests must be a minimum of 18 years of age. Members are responsible for ensuring that their guests are aware of, and adhere to, the Club Rules. The Company reserves the right to refuse admission to any guest without explanation.
5. Use of facilities and services
Club opening hours are fixed by the Company and are subject to change without prior notice. The Company may at any time close the Club’s premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate Club programmes or on certain holidays.
Only members of staff or a nominated 3rd party may provide personal training services within the Club. Members are requested to arrive for appointments and studio classes in good time. An instructor may refuse entry, or may ask any Member to leave a class if they feel theirs, or another’s, safety or enjoyment is in jeopardy. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion. Where a class is run on the Club booking system, entry into that class may not be available if a token has not been collected from Concierge and handed to the instructor/the class has not been booked, and/or the class is full. Please see our Booking Rules for more information. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities and treatments are pursued at the Member’s own risk. Whilst every effort has been made to ensure the accuracy of the class programme, the management reserves the right to cancel or re-schedule classes after publication and at short notice. The programme may be amended or cancelled during public holidays. Members may not use the studios unsupervised outside the class timetable. Use of fitness areas and other Club facilities is at the Member’s or guest’s own risk and under their own medical advice. Proper attire, as determined by the Company, must be worn in the Club – this includes not going topless in the fitness areas. Members are requested to wear at all times appropriate clean footwear in the fitness areas. Appropriate attire must be worn in the Café and/or members relaxation area. Footwear must be worn at all times. Members are requested to shower before entering the sauna. Shaving or exfoliating within the sauna room is not allowed. Pets are not allowed in the Club. Smoking is not permitted anywhere in the Club. Only food purchased from the Club should be consumed within the club. No alcoholic beverages or drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club and may result in termination of membership. Members or guests shall not use the Club’s facilities whilst under the influence of alcohol or drugs. In the event they do so, this is entirely at their own risk.
Mobile phones are allowed in the Club but should be placed on silent whilst in the gym and changing rooms. The Club is private property and all persons are entitled to their privacy. No-one in the Club is permitted to take photos, videos or recordings of other persons in the Club and must be considerate of other members when using a mobile phone. In all circumstances, photos, videos or recordings made in the Club are the property of Coach London and cannot be used without written authority. In the interest of safety, no glass container may be taken into any fitness or changing areas. Be considerate of others; loud or abusive language will not be tolerated. Club property, including towels, toiletries, etc., is provided by the Club as a courtesy to its Members during Club usage only. Removal of Club property from the premises may result in the termination of membership privileges and legal action.
Member appointments for Coach Medical, and personal training require 24 hours’ notice when cancelling. If a Member fails to attend an appointment without providing such notice, the Club reserves the right to charge the full cost of the appointment. Please see our Booking Rules for more information. Members are required to leave workout areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas/racks provided and equipment must be wiped down after use. Any unused Personal Training sessions or club credit, cannot be refunded.
Lockers may be available for use by Members and their guests whilst they are on the Club’s premises, subject to availability. Members must ensure that the contents of the lockers are removed at the end of their visit. Only Members who have paid to hire a permanent locker may have personal items left in their lockers overnight. Permanent lockers remain the property of the club and under no circumstances can be shared with another member. The club reserves the right to open lockers without the member’s permission or the member being present. All bags must be kept in lockers and should not be taken into the fitness areas. The Company reserves the right to remove the contents from any ‘non-permanent’ locker, which has not been emptied after the visit. Property cleared from lockers, or left on the premises, shall be held for between 10 – 31 days, dependant on storage available onsite. Unclaimed items are donated to charity.
Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises. All activities and treatments are taken at the Member’s or guest’s own risk. Neither the Club, the Company nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any servants or agents. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Duty Manager immediately following the accident or injury.
8. Member’s health and safety warranty
Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the fitness team immediately in order that Member/guest notes and their programme can be updated or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition. The Member shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members. We recommend that before using the club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions. Please note lifts will not be operational during an emergency evacuation.
9. Data protection
Your data privacy and security are important to us. Please refer to our Privacy Notice which explains how we collect, store and handle your personal data.
Monthly membership cancellations must be received by the first day of the month before the month of cancellation. For example, if a cancellation form is received on or before 1st March, March’s subscription will be due and the membership will cancel on 31st March, however if received on 2nd March or later, March’s subscription will be due in full together with the whole of April’s, with the membership cancelling on 30th April. Cancellation is not permitted in the same month as joining as a minimum three month’s membership is required. Requests for cancellation must be made on a cancellation form available from the Concierge. Cancellation is confirmed by email within 3 working days, receipt of which is required for the cancellation to be valid. Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted, all requests must be in writing and signed by the Member. Memberships can only be cancelled if subscription collection is active. Monthly fees and/or prepaid fees are not refundable. Ex-members wishing to re-join the Club will be asked to pay a joining fee plus any unpaid balance from the previous membership. Please do not send a cancellation form by post.
11. Freeze of membership
Request for freezing shall be at the sole discretion of the Club. There is a monthly fee to freeze. We require 14 days’ notice in writing to freeze a membership and the minimum time for freezing is one month. Members cannot apply to cancel while their membership is frozen.
12. Abuse and bad conduct
The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. There will be no refund of the joining fee. The Manager or a designee shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Member forfeits all the privileges of the membership and all rights against the Company. An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to the Company forthwith.
Closed circuit cameras operate throughout the Club (except in the changing areas). Any unlawful activity within the Club may be reviewed for possible legal action.
14. Complaints procedure
Members and guests are encouraged to make any comment or complaint via the comment cards located at Concierge. Please ensure that all contact details are detailed on the card in order that management can contact you to discuss. Should a Member or guest wish to discuss any issue in person they can also request to speak to the manager on duty who can be contacted by Concierge. Members and guests may also contact the Managing Director. It is our aim that we respond within 48 hours of receiving a comment or complaint. All written and verbal complaints are discussed by management daily and tracked until resolved.
The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Membership Agreement. The Company may communicate with the Members via electronic mail (“email”) and/or by SMS as set out in our Privacy Notice. Members are required to leave the fitness floors 20 minutes before closing times if they wish to take a shower, and similarly leave the sauna areas 20 minutes before closing times to allow them to take shower. The Club may have to close over a weekend for general maintenance.
16. Club credit
Any credit added to a membership account can be redeemed in the Café, against Personal Training sessions, to purchase Club apparel and to purchase guest passes. Credit cannot be used in Coach Medical. Credit is non-transferable. Please mention credit at time of booking a service. Any unused Personal Training sessions or club credit cannot be used or refunded after you leave the Club.